Privacy Policy

1. Information We Collect

Adams Concierge Auto Service LLC ("we," "us," or "our") collects information you voluntarily provide when you schedule a service, submit a contact form, or otherwise interact with our website at conciergeauto.net.

Information You Provide Directly

• Full name and contact information (phone number, email address)
• Service address or pickup/delivery location
• Vehicle information (year, make, model, VIN if provided)
• Description of the service requested or vehicle issue
• Any additional details you include in a contact or scheduling form

Information Collected Automatically

• IP address and approximate geographic location (city/region level)
• Browser type, operating system, and device type
• Pages visited, time spent on pages, and referring URLs
• Cookie and local storage data (see Section 3)

Payment Information

We do not collect, store, or process payment card information through our website. All payments are handled in person or through a secure third-party payment processor at the time of service. We never store financial data on our servers.

2. How We Use Your Information

We use the information we collect solely to operate and improve our business and to provide you with excellent auto care service. Specifically, we use your information to:

• Schedule, confirm, and fulfill auto repair and maintenance appointments
• Contact you regarding your vehicle, appointment status, or service results
• Send appointment reminders or follow-up communications (with your consent)
• Respond to inquiries, questions, and customer support requests
• Maintain service records for your vehicle history
• Improve the performance, content, and user experience of our website
• Comply with applicable legal obligations

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for marketing purposes. Your data is used only to serve you as our customer.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as localStorage) to provide core functionality and, with your consent, to analyze site traffic. A brief summary is provided here — please see our full Cookie Policy for complete details.

Essential Cookies

These are required for the site to function correctly and cannot be disabled. They include cookies that remember your consent preferences.

Analytics Cookies (With Consent)

If you accept analytics cookies, we may use services such as Google Analytics to collect anonymous data about how visitors navigate our site. This helps us understand what content is most useful and where we can improve the experience. No personally identifiable information is included in analytics data.

You may opt out of analytics at any time by adjusting your cookie preferences or by using your browser's privacy settings.

4. Information Sharing

We do not sell or rent your personal information to any third party under any circumstances. We may share limited information with trusted service partners only as necessary to deliver our services to you, including:

• Formspree — processes contact and scheduling form submissions on our behalf; subject to their Privacy Policy
• Zapier — may be used to route scheduling requests to our internal workflow tools; subject to their Privacy Policy
• Google Analytics — collects anonymous, aggregated traffic data (if analytics cookies are accepted)
• Elfsight — powers our Google Reviews widget; may collect basic visitor data per their Privacy Policy

All third-party partners are required to handle your information securely and in accordance with applicable privacy laws. We do not authorize them to use your information for their own marketing purposes.

We may also disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Adams Concierge Auto Service LLC, our customers, or the public.

5. Data Retention

We retain the personal information you provide for as long as it is needed to fulfill the purposes described in this policy, including maintaining your vehicle service history and responding to any follow-up inquiries.

Form submissions and service records are generally retained for the duration of our active business relationship with you and for a reasonable period thereafter to handle any warranty or service questions.

You may request the deletion of your personal information at any time by contacting us at info@conciergeauto.net. We will honor deletion requests within 30 days, except where we are required by law to retain certain records.

Anonymous analytics data (e.g., aggregated traffic statistics) may be retained indefinitely as it cannot be used to identify you.

6. Your Rights (GDPR / CCPA)

Depending on where you live, you may have specific legal rights regarding your personal information. We respect and honor these rights regardless of your location.

Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correct: You may request that we correct inaccurate or incomplete information.
• Right to Delete: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

California Residents (CCPA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: The right to know what personal information we collect, use, disclose, or sell.
• Right to Delete: The right to request deletion of personal information we have collected from you.
• Right to Opt-Out of Sale: The right to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA right.

EU and UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the rights to access, rectify, erase, restrict processing, data portability, and to object to processing. You also have the right to lodge a complaint with your local supervisory authority.

Our lawful bases for processing your data are: (a) performance of a contract (scheduling and delivering services); (b) legitimate interests (improving our website and communicating about your vehicle); and (c) consent (analytics cookies).

To exercise any of the above rights, please contact us at info@conciergeauto.net. We will respond to verified requests within 30 days (or 45 days for complex requests).

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@conciergeauto.net and we will promptly delete that information from our records.

8. Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted between your browser and our website
• Limited access to personal data on a need-to-know basis
• Use of reputable third-party platforms (Formspree, Zapier) with their own security programs
• Regular review of our data practices and security measures

Please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at info@conciergeauto.net.

9. Third-Party Links

Our website may contain links to third-party websites, including review platforms, social media pages, or partner sites. These links are provided for your convenience and informational purposes only. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies or practices.

We encourage you to review the privacy policy of every website you visit. The inclusion of a link on our site does not constitute an endorsement of that site's privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page.

Your continued use of our website after any changes to this policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

For material changes that significantly affect your rights or how we use your data, we will make reasonable efforts to notify you directly (e.g., via email if you have provided one).

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the methods below. We are happy to help.